Privacy policy

Maison Lune Ltd | Last updated: 13 September 2026

Maison Lune Ltd ("Maison Lune", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, store and protect personal information when you visit maisonlune.co.nz, make a purchase, contact us or otherwise use our services.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

1. Personal information we collect

The information we collect depends on how you interact with us and may include:

  • Contact details, such as your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, such as products purchased, order history, returns, refunds and communications about your order.
  • Account information, if customer accounts are enabled, such as login details and saved preferences.
  • Payment-related information. Payments are processed by Shopify and our payment providers. Maison Lune does not normally receive or store your complete card number.
  • Enquiry and customer-service information, including messages, feedback, photographs you send us and records of our communications.
  • Marketing preferences, such as whether you have subscribed to email marketing or opted out.
  • Website and device information, such as your IP address, browser type, device identifiers, pages viewed, referring website and interactions with our store.
  • Fraud-prevention and security information generated when we or our service providers assess transactions or activity.

2. How we collect personal information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing, contact us, enter a promotion, submit a review or request a return.
  • Automatically through cookies and similar technologies when you use our website.
  • From Shopify and other providers that help operate our store, process payments, deliver orders, prevent fraud, analyse website use or provide marketing services.
  • From publicly available sources or social media where you choose to interact with Maison Lune.

3. Why we use your information

We may use personal information to:

  • Process and fulfil orders, payments, deliveries, returns and refunds.
  • Provide customer service and respond to enquiries.
  • Create and manage customer accounts and preferences.
  • Communicate important information about orders, our services or this policy.
  • Send marketing communications where permitted and in accordance with your preferences.
  • Operate, maintain, personalise and improve our website, products and customer experience.
  • Measure website performance and understand how customers use our store.
  • Detect, investigate and prevent fraud, misuse, security incidents or unlawful activity.
  • Meet legal, tax, accounting and regulatory obligations and resolve disputes.

If you do not provide information that is reasonably required for an order or service, we may be unable to complete your purchase, deliver your order or respond fully to your request.

4. When we share personal information

We do not sell personal information in the ordinary meaning of selling customer lists for money.

We may disclose information only where reasonably necessary to operate our business, including to:

  • Shopify, which hosts and supports our online store and may process customer information as described in Shopify's consumer privacy policy.
  • Payment providers, banks and fraud-prevention services.
  • Courier, fulfilment and delivery providers so they can deliver your order.
  • Email, marketing, analytics, advertising, customer-review, IT, hosting and security providers.
  • Professional advisers such as accountants, lawyers, insurers or auditors.
  • Government agencies, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
  • A purchaser, adviser or relevant party in connection with a proposed or completed sale, merger, restructuring or transfer of our business, subject to appropriate confidentiality and privacy protections.

Our providers may use personal information only for their authorised services or as otherwise permitted by applicable law. Their own privacy policies may also apply where they act independently.

5. Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information when you visit our store or use Shopify consumer services, including Shop and Shop Pay where enabled.

You can learn more in the Shopify Consumer Privacy Policy at:

shopify.com/legal/privacy/consumers

6. Cookies, analytics and advertising

Our website and service providers may use cookies, pixels and similar technologies to keep the store functioning, remember preferences, understand website use, improve performance, prevent fraud and, where enabled, measure the effectiveness of or personalise advertising.

These technologies may be provided by Shopify and other analytics or advertising providers we use, such as Meta. Information collected through these technologies may include device, browser, website activity and interaction information.

You can manage available privacy and cookie choices through our website's privacy settings and your browser settings. Blocking some cookies may affect how parts of the store work.

Information about cookies used by Shopify is available at:

shopify.com/nz/legal/privacy/cookies

7. Marketing communications

If you subscribe to marketing, we may send you news, offers and product updates.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting sales@maisonlune.co.nz.

You may still receive non-marketing messages needed to manage an order or provide a requested service.

8. AI and automated tools

Maison Lune may use trusted artificial intelligence-assisted or automated tools to support business operations, customer service, fraud prevention and analysis.

Where personal information is processed using these tools, we take reasonable steps to limit its use to what is necessary and to protect it in accordance with this policy and the Privacy Act 2020.

9. Overseas processing and disclosure

Some providers, including Shopify and its service providers, may process or store personal information outside New Zealand.

Where we disclose personal information to an overseas organisation, we will take reasonable steps to ensure the information is protected in a way that provides comparable safeguards to the Privacy Act 2020, as required by Information Privacy Principle 12.

In some cases, an overseas provider may process information on our behalf without using it for its own purposes.

10. How we protect and retain information

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we hold. However, no internet transmission or storage system is completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, and to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it where reasonably practicable.

11. Your privacy rights

Under the Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information you believe is inaccurate.

We may need to verify your identity before responding. In limited circumstances permitted by law, we may refuse or restrict a request and will explain the reason where required.

You may also ask us to delete information. Although deletion is not a general right under the Privacy Act 2020, we will consider requests and delete information where reasonably practicable and where the information is not required for a lawful purpose.

To make a request, contact our Privacy Officer using the details below.

12. Children's privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information to us, please contact us.

13. Third-party websites

Our website may link to websites or services operated by others.

We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party service you use.

14. Changes to this policy

We may update this policy to reflect changes to our business, services, technology or legal obligations.

The current version will be posted on our website with an updated date. Material changes may also be communicated by another reasonable method where appropriate.

15. Contact and complaints

If you have a privacy question, would like to exercise your privacy rights or wish to make a complaint, please contact:

Privacy Officer: Maison Lune Customer Service
Business: Maison Lune Ltd
Email: sales@maisonlune.co.nz
Phone: +64 27 244 8266
Location: Te Kuiti, Waikato, New Zealand

If you have a privacy concern, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.