Frequently Asked Questions
Where does Maison Lune deliver?
Maison Lune currently delivers throughout New Zealand.
How much is shipping?
Standard New Zealand shipping is $15, with free shipping on orders over $199.
How long will my order take to arrive?
Orders are generally delivered within 3–5 business days. Tracking information will be provided once your order has been dispatched.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking details so you can follow your delivery.
What if I need to return an item?
Please refer to our Returns & Refunds Policy for information about returns, refunds and eligibility.
How do I choose the right bedding size?
Product dimensions are provided on each product page to help you select the right size. We recommend checking these measurements against your bed and bedding before ordering.
How should I care for my bed linen?
Always follow the care instructions provided for your individual product. Many of our natural-fibre bed linens benefit from gentle washing and avoiding excessive heat, fabric softeners and optical brighteners.
Where are Maison Lune products made?
Maison Lune curates products from carefully selected suppliers and manufacturers. Many of our premium bed linen collections are made in Portugal, with the country of manufacture shown in the individual product details where applicable.
How does Maison Lune Rewards work?
Join Maison Lune Rewards for free and earn 5 Lune Points for every $1 spent. You’ll receive 100 Lune Points when you join, and 100 Lune Points = $1 off. Members can also receive 500 Lune Points for their birthday when their birthday is added at least 30 days in advance.
How can I contact Maison Lune?
We’d love to help. Email sales@maisonlune.co.nz or phone 027 244 8266, Monday–Friday, 9am–5pm.